The client is an MNC in the medical devices industry. They manufacture and sell a range of devices across user segments. These devices also range from the most critical and high value to items with very high throughput. Further complexities in handling due to SKUs being very small-sized to very large odd-sizes ones.
INTEGRATED AMBIENT AND TEMPERATURE-CONTROLLED SERVICES FOR A MEDICAL DEVICE COMPANY
The Client
The Challenge
Client approached Patchems to consolidate all SKUs (cold and dry requirements) under one roof as well as have all India distribution with temperature maintenance.
- Effective tie-ups with transport and courier services
- Tracking and monitoring upto last mile
- Use of reefer vehicles with rigorous quality and monitoring process to ensure maintenance of integrity till last mile.
- Capabilities for next day delivery of certain very critical life-saving SKUs required in surgeries
- Savings in transportation costs by optimizing deliveries between FTL, PTL and Express.
The Outcomes
- 100% adherence to the agreed SLs
- Accuracy in receipts and dispatch
- Workforce optimized through robust management resulting in savings. Productivity measured at regular intervals.
- Contribution of Critical products is steadily increasing in overall operations.
